Give technicians and vendors a voice for efficiency.

IVR, Interactive Voice Response is the automated system that complements CrossForm’s superior field service and vendor management technologies with the ease of touchtone phone field communications.

  • Immediate work order modification from the field by the people doing the work, including placing jobs on hold while parts are on order
  • Real-time, on-site recording of arrival and completion times and transmission of schedule updates
  • Easy requests for faxes of critical information, from individual work order to assignment backlog
  • System records all the information, instantly updates CrossForm data without CSR time investment

Download IVR Brochure.

See the VAWS expansion tool option that completes online vendor management.

See the Mobile Tech expansion tool option that moves technicians to the fast track.

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