Powerful software for maintenance and facility management.
Whether you choose CrossForm in-house or hosted by Mainstream, expect the exceptional service, unsurpassed performance and bottom-line impact of a complete, proven enterprise solution from a company committed to strong relationships.
Performance Features
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Business Benefits
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Work Order Management
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| Streamline customer request fulfillment while reducing call time |
save time, reduce costs, improve customer service
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| Administer work order cycle start-to-finish, including automated PM dispatch |
increase accuracy, completeness, cost-efficiency, productivity
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| Enhance communications among CSRs, customers, technicians, vendors, administrators through fax, e-mail, page capabilities |
save time, reduce redundancy
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| Capture and report complete information, from problem and equipment category through time & materials costs and margin calculation |
achieve control over total work order management system
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Field Service Management
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| Manage technician profiles, account for all time card processes |
save time, improve assignment accuracy, technician deployment
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| Plan & track every hour and field task for every technician, from route mapping through work order completion |
increase field productivity, drive down management costs
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| Add optional, secure PDA technology for real time 2-way communication, streamlined change and recording processes |
improve field performance, customer satisfaction, reduce operating costs with full ROI within 20 months
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| Add optional, touchtone Interactive Voice Response to speed in-field communications |
maximize on-the-job efficiency, reduce field service costs
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Asset Management
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| Organize & monitor equipment, parts & materials across multiple warehouses, customer sites, transfer actions & capture asset information in the field |
increase inventory control accuracy, streamline auditing, lower costs
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| Routinize scheduling and automated dispatch for PM and all recurring orders |
reduce costs through longer equipment life, less corrective maintenance
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| Rationalize purchasing & invoicing for demand inventory control, streamline billing |
increase operational efficiency, improve cost control & analysis
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| Manage supplier arrangements & reorder routines |
control costs, avoid unnecessary purchases
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Vendor Management
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| Generate, update & report complete work order data with every detail down to costs & billing instructions |
Improve work order accuracy & vendor efficiency, save time and costs
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| Streamline accounting & automate billing functions |
save administrative time
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| Record & manage all vendor relations information from contracts through costs & performance |
negotiate better contracts & service improvements
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| Add optional, web-enabled vendor tools and/or Interactive Voice Response to speed in-field communications |
improve overall communications, performance, reduce costs
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Inspections Management
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| Complete inspection documentation in the field with guaranteed rating accuracy for all items |
Save time & costs
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| Create immediate, on-site work orders automatically tied into CSR system |
raise efficiency, cut down administrative time
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| Document every detail from repair cost estimates to blueprint & photographic evidence |
take administration, capital project identification & planning to new levels
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Save time. Achieve total control.
Increase field productivity. Improve field performance.
Increase inventory control accuracy. Lower costs.
Improve overall communications, performance, reduce costs.
Take administration, capital project identification & planning to new levels.
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