How did Vulcan Real Estate cut customer service call time 80 percent?

Vulcan chose CrossForm and CrossForm CRS. That’s the CrossForm Client Request System that enables corporate tenants of Vulcan Real Estate commercial properties to make service requests, view their status, review work order history and give feedback—all online, from anywhere.

That’s just one improvement Paul G. Allen’s rapidly growing enterprise, part of Vulcan Inc, realized when it chose CrossForm to streamline the work order and preventive maintenance management system. So far, cutting as much as 80 percent off average call length has saved valuable time and improved workflow as well as customer satisfaction.

Still growing rapidly, results-oriented Vulcan is looking into adding CrossForm Mobile Tech, a PDA solution that brings new efficiency to performance and communications in the field.