How did Trammell Crow/CBRE integrate real estate services
40 times over?

If you’re one of the top four property management companies in the world with a division dedicated to outsourcing facility maintenance management, you need a powerful software solution flexible enough to grow with you.

For Trammell Crow (now CBRE), there was only one possibility: CrossForm’s high-volume call center capacity and add-on remote interaction capabilities for customers, vendors and technicians. More than 40 ongoing individual account implementations have been completed on time and in budget since 2001. Mainstream supplies project management, requirements gathering, some customization programming, system testing, training, documentation and support after go-live.

Today, CBRE’s full CrossForm package includes mobile capabilities for technicians and inspectors, a BlackBerry browser interface, a vendor website interface, and fax/email/page capabilities. The system manages call center operations, preventive and corrective maintenance orders, invoice processing, inventory control and purchase orders.