What does CrossForm contribute
to post-Katrina relief?

Just a little more stability for displaced families. Mississippi-based company chose CrossForm call center capabilities as the dispatch system for corrective and preventive maintenance on temporary housing units.

The team is responsible for maintenance of temporary trailers providing shelter to thousands of families across Mississippi, Louisiana and other Gulf Coast areas. CrossForm has proved to be the ideal way to efficiently dispatch routine monthly preventive maintenance work orders to keep the temporary homes in top condition.

The system includes notifying families before maintenance calls, recording every step of every task, and analyzing performance to make sure superior service standards are met. CrossForm supplements the work a well-trained, customer-first call center staff by giving families the ability to go online to request maintenance services and give feedback.