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Vendor Site Dispatching Details

For prompt dispatch and resolution of a work order, it is imperative that the information in the tab labeled Dispatching in the Vendor Site Maintenance form is complete.   Screen Shot

1. Enter a Car phone number for the vendor, if available.

2. Use the Phone Notes field to record specific instructions for telephoning the vendor site.

3. If the Vendor is “faxable” at times other than the initial work order creation, select the options that apply, in the section labeled Modify WO/Adhoc Faxing Options.

4. Select all Dispatch Notify Options that apply:

    Send a Fax is activated if the Fax Phone is entered on the General tab.

    Send a Page is activated if the Pager Setup fields are complete.

    Send an Email is activated if the Email Address is included on the General tab.

    If Direct Print is selected, enter the Default Printer.

5. If the vendor site is authorized to receive TRS Auto Dispatch Orders, check the box labeled Auto Dispatch.

   Note:  The TRS web page provides an auto dispatch of work orders, using a simplified problem code list.   Orders are created and dispatched without intervention from service desk employees.

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