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Complete a Work Order

A work order can be closed out when the Labor Hours are added, or by using the Complete Work Order screen.  The response and completion times entered here generally apply to vendor’s hours.  To access this form, click the task button labeled Complete.   Screen Shot

1. Record the date and time the work was confirmed to be complete.

   Tip: Use <Ctrl> + D to automatically add the current date and time.

2. Enter the name of the person confirming the work is complete.

3. Add a description of the work completed.

4. Use the down-arrow icon to select the Resolution Code for the order.

5. In the field labeled Response, enter the date and time the technician arrived at the site.  The response and completion times generally are assumed to be the vendor’s hours.

6. In the field labeled Completion, enter the date and time the work was completed.

7. Review the status of any related ship orders.

8. Click OK.

Note:  Before an order can be closed:    1) All Work Order Steps must be complete; and 2) If the order is marked “billable” the Customer Order number must be included.

About Response and Completion Target Dates