Village Pantry Convenience Store Chain Selects CrossFormCleveland, Ohio – January 2008 – Village Pantry, headquartered in Indianapolis, chose CrossForm facility management software solution. Village Pantry was founded in 1968 as a convenience store chain division of Marsh Supermarkets. Now as an independent company, Village Pantry sought out a solution that would meet the maintenance management needs of 150 stores and that would grow with them as needed. Additional requirements included mobile technology for field technicians, an easy to use work request website for store personnel, and a rapid implementation with a phased approach for add on modules. With Mainstream Software’s experience and ability to meet Village Pantry’s requirements, Mainstream’s CrossForm solution was the clear choice for Village Pantry. Initial go live enables Village Pantry’s dispatchers to take and code work requests, dispatch to technicians/vendors and track the entire process within the CrossForm database. As the project progresses Village Pantry store personnel will access the request website and use an advisor wizard to correct the issue immediately or dispatch the work order directly to the appropriate skilled technician or vendor. The technician will receive the request on his handheld device using Mobile Tech software, take action to correct the issue and complete the order all while working remotely. Village Pantry vendors will view, accept, and update work requests via the Vendor Activity Website. The automated approach will streamline the maintenance processes, eliminate the paper trail, and avoid unnecessarily dispatching to store sites. The bottom line for Village Pantry will be an organized, well documented maintenance procedure that results in significant cost savings. About Mainstream Software: Founded in 1989, Mainstream Software has successfully delivered facility management solutions providing superior software, quick implementation, and unsurpassed personal service. CrossForm guides thousands of satisfied end users in efficiently executing demand and preventive maintenance, asset and inventory management, reporting, and wireless/mobile solutions. To learn more, visit www.mainstreams.com or contact 800-337-2645. About Village Pantry: Village Pantry operates 150 convenience stores throughout Indiana and Ohio providing a broad selection of grocery, deli and bakery items. Village Pantry has multiple store formats that easily adapt to different sized sites to provide the best convenience store atmosphere and service in the industry. Most store locations provide fuel services. Press Contact: |
