Our business is software. Our foundation is relationships.
The result is technology that harmonizes with your workflow. CrossForm, the complete, easy-to-use, efficient way to keep your staff, your customers and your vendors productive and very, very happy.
- Streamline maintenance service requests.
- Administer the entire work order cycle.
- Supervise all field service operations.
- Track assets and inventory.
- Simplify vendor relations.
- Monitor and report on performance.
That’s just for starters. Learn more about in-house and web-based options.
The call center. At the heart of CrossForm.
This is the core dispatch function with smooth follow-through—all the way to billing and reporting. It gives your people better information, faster for stand-out service.
- Reduce call length as much as 80 percent.
- Speed service with built-in caller profiles and data population.
- Optimize problem resolution with Expert Advisor.
- Automate dispatch of PM and recurring work orders.
- Choose fax, pager, e-mail, PDA for work order dispatch.
- Calculate margins and revenues automatically.
Learn more about CrossForm work order management.
Efficiency in the field. CrossForm gives you the edge.
This is the easy way to plan, manage and record field workflow down to the last detail… and keep your technicians in the know.
- Save time and costs with route mapping.
- Account for every hour of technician work in the field.
- Easily generate and update technician profiles.
- Specify and track non-applied hours.
- Enhance field productivity with PDA-based technology.
Learn more about CrossForm field service management.
Complete asset and inventory management. Now it’s simple.
Wherever you have equipment—in inventory, installed and serviced for clients, in your own buildings or in leased facilities—CrossForm gives you the big picture and every detail of status and history.
- Increase productivity with automated PM work order dispatch.
- Extend equipment life cycles and reduce corrective maintenance.
- Maintain cost-efficient demand inventory levels.
- Lower supplier costs and on-the-spot purchases.
- Simplify equipment audit process.
Learn more about CrossForm asset management.
Vendors. Efficient management is the key.
When it comes to staying on top of vendor activity, nothing beats the intuitive ease of CrossForm’s standard management functionality.
- Improve vendor efficiency with detailed work orders.
- Save administrative time with easy accounting and invoicing functions.
- Back up contract and service improvement negotiations with comprehensive reports.
- Specify and track non-applied hours.
- Increase efficiency and savings with optional web and telephony enhancements.
Learn more about CrossForm vendor management.
Inspection management. The option that sets the standard.
Complete your CrossForm software with the Mobile Inspector option and revise the way you manage and document these critical operations.
- Save time and money with on-site documentation.
- Guarantee rating accuracy for all items.
- Increase efficiency through reality-based inspection path mapping.
- Enhance capital project planning efficiency.
Learn more about CrossForm inspections management.
|
      |
